Frequently Asked Questions

What services does Caletta Shipping, Vaults & Logistics provide?

Caletta provides integrated shipping, logistics, cargo management, warehousing, secure storage, and specialized logistics solutions.

Our services can include air, sea, and land transportation, customs coordination, cargo handling, warehousing, secure vault storage, and delivery.

Where does Caletta operate?

From our coordination hub in Malta, we support international logistics and storage requirements across a network of destinations and service partners.

The availability of specific services depends on the origin, destination, cargo type, and requirements of each shipment.

Who can use Caletta’s services?

Our services are available to individuals, businesses, investors, collectors, organizations, and other clients requiring professional transportation, logistics, or secure storage solutions.

What types of shipping do you offer?

Depending on the shipment and destination, we can coordinate:

• Air freight
• Sea freight
• Road transportation
• Door-to-door logistics
• Freight forwarding
• Cargo handling
• Customs coordination
• Warehousing
• Specialized transportation

Can you arrange international shipping?

Yes. We coordinate international shipping solutions based on the origin, destination, cargo type, required timeline, and applicable regulations.

How do I request a shipping quote?

Simply contact our team or complete the Request a Quote form with your shipment details.

We may require information such as the origin, destination, cargo type, approximate weight or dimensions, value, and preferred timeline.

Can I track my shipment?

Where tracking is available for your service, shipment information can be provided through our tracking system or directly through our client support team.

How long does international shipping take?

Transit times vary depending on the origin, destination, transportation method, customs requirements, cargo type, and other factors.

Our team can provide an estimated timeframe when preparing your quotation.

Do you provide customs assistance?

We can coordinate customs-related requirements and documentation as part of applicable logistics services.

The exact requirements depend on the origin, destination, nature of the goods, and local regulations.

What documents do I need to ship internationally?

Documentation varies depending on the shipment. Depending on the cargo, you may be required to provide commercial invoices, identification, packing information, customs documentation, permits, or other relevant records.

Our team will advise you on the documentation required for your shipment.

Can you help with customs clearance?

Where available and appropriate, customs clearance can be coordinated as part of your logistics solution.

What is considered special cargo?

Special cargo may include goods requiring additional handling, documentation, transportation planning, security, environmental controls, or other specialized arrangements.

Examples can include:

• High-value goods
• Precious metals and minerals
• Jewelry
• Fine art
• Collectibles
• Sensitive equipment
• Fragile items
• Valuable documents
• Specialized commercial cargo
• Oversized or unusual shipments

Can you transport high-value items?

We can assess high-value shipments and determine the appropriate logistics solution based on the nature, value, origin, destination, and handling requirements of the cargo.

Do you transport fragile items?

Special handling arrangements may be available for fragile cargo depending on the item and transportation requirements.

Please contact us before shipping fragile or sensitive goods so that the appropriate arrangements can be considered.

What can I store in a Caletta vault?

Depending on applicable requirements and facility policies, vault storage may be available for valuable and sensitive assets such as:

• Precious metals
• Minerals
• Jewelry
• Watches
• Important documents
• Collectibles
• Fine art
• Luxury assets
• Corporate assets
• Other approved valuables

Who can use vault storage?

Vault services can be suitable for individuals, businesses, investors, collectors, institutions, and organizations requiring secure storage for approved assets.

Can I store assets for a short period?

Storage arrangements can be structured according to availability and the nature of the asset. Contact our team to discuss your required storage period.

Can I ship my assets directly to storage?

Where the service is available and the shipment meets the applicable requirements, transportation and storage can be coordinated as part of an integrated logistics solution.

How do I access my stored assets?

Access procedures depend on the storage arrangement and applicable security requirements. Our team will explain the access and release process when establishing your storage agreement.

Can my stored assets be delivered when I need them?

Where applicable, assets can be released and coordinated for collection or delivery according to the agreed arrangements.

How are stored assets protected?

Our storage services are designed around controlled handling and secure storage procedures. Specific security measures and access arrangements depend on the facility and storage service selected.

Is my information confidential?

We take client information and cargo details seriously and handle information in accordance with applicable privacy and confidentiality requirements.

Are stored assets insured?

Insurance arrangements vary depending on the service, asset type, value, and agreement. Clients should discuss insurance requirements with our team before placing assets into storage.

How do I get started?

Simply contact us and tell us what you need to ship, store, or manage.

Our team will review your requirements and help determine the appropriate solution

Can I combine shipping and vault storage?

Yes. Where suitable, transportation and secure storage can be coordinated as part of one logistics solution.

For example, cargo can be collected, transported internationally, received, and placed into secure storage before eventual release or delivery.

How can I contact Caletta?

You can contact our team through the Contact Us page or submit a Request a Quote for shipping, logistics, or storage requirements.